These Terms & Conditions (“Terms”) govern your access to and use of the services, website, mobile application, cards, and related offerings provided by Enzer (“Enzer”, “we”, “our”, or “us”).

By registering for or using Enzer, you agree to be legally bound by these Terms. If you do not agree, please discontinue use of the platform.

1. Definitions

• “Customer / User”: Any individual who registers for or uses Enzer services

• “Merchant”: Any business registered to accept Enzer payments

• “Installments”: Structured payments divided over a defined period

• “Platform”: Enzer website, mobile application, cards, and services

2. Regulatory Framework & Oversight

Enzer operates in compliance with all applicable laws, regulations, circulars, and guidelines issued by the State Bank of Pakistan (“SBP”), including but not limited to:

• Payment system regulations

• Electronic money and fintech guidelines

• Consumer protection frameworks

• Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) laws

Enzer is not a bank and does not accept public deposits.
All payment and installment services are facilitated through regulated financial institutions, payment networks, or approved settlement mechanisms, as required under SBP regulations.

3. Eligibility

To use Enzer, you must:

• Be at least 18 years of age

• Be a resident of Pakistan

• Possess a valid CNIC

• Provide accurate and complete registration information

Enzer reserves the right to approve, decline, suspend, or terminate any account at its discretion in accordance with regulatory and risk requirements.

4. Account Registration & Verification (KYC)

All users must complete mandatory Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures, which may include:

• CNIC verification

• Mobile number authentication

• Identity checks via authorized databases

• Ongoing transaction monitoring

Enzer may request additional information at any time to comply with regulatory obligations.

5. Enzer Account Types & Cards

Enzer Premium Account

• Spending limit: PKR 10,000 – PKR 50,000

• Installments: Up to 4 installments

• Applicable for online and physical purchases

Enzer Executive Account

• Spending limit: PKR 25,000 – PKR 150,000

• Installments:

  • Physical purchases: up to 4 installments

  • Online purchases: up to 12 installments

• Requires a paid yearly membership

Limits are assigned based on internal risk assessment and may be revised, reduced, or withdrawn at any time.

6. Installment Payments & Repayments

• All installment amounts, schedules, and total payable amounts are displayed before transaction confirmation

• Customers must pay installments on or before due dates

• Missed or delayed payments may result in:

  • Reduced limits

  • Account restrictions

  • Suspension or termination of services

Outstanding dues remain payable even after account suspension or termination.

7. Fees & Charges

• The standard 4-installment plan is interest-free

• Any markup on extended installment plans is disclosed upfront

• Executive membership fees are charged annually and are non-refundable unless stated otherwise

• Enzer reserves the right to revise fees with prior notice

8. Merchant Transactions & Responsibilities

• Enzer is not responsible for the quality, pricing, delivery, warranties, or services provided by merchants

• Any disputes related to goods or services must be resolved directly between the customer and the merchant

• Enzer’s role is limited to payment facilitation and installment management

9. Merchant Accounts & Advertising

Merchants may:

• Register to accept Enzer payments

• Advertise products, services, or stores on the Enzer platform

Enzer reserves the right to approve, suspend, restrict, or remove any merchant account or advertisement to comply with legal, regulatory, or risk requirements.

10. Shariah Compliance

Enzer is designed to operate in accordance with Shariah-compliant financial principles.
All installment structures are transparent and avoid interest (riba).

11. AML / CFT Compliance

Enzer complies with applicable Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) laws.

This includes:

• Transaction monitoring

• Detection of suspicious activity

• Reporting to relevant authorities where legally required

Accounts may be restricted or suspended in accordance with regulatory obligations.

12. Data Protection & Confidentiality

Enzer handles customer data in compliance with applicable data protection laws and SBP security guidelines.

Measures include:

• Data encryption

• Secure servers

• Restricted access controls

• Confidentiality agreements with third parties

Customer information is disclosed only where required by law or regulation.

13. Prohibited Use

Users must not:

• Provide false or misleading information

• Engage in fraudulent or illegal activity

• Attempt to manipulate limits or transactions

• Violate applicable laws or regulations

Violation may result in immediate account termination.

14. Suspension & Termination

Enzer may suspend or terminate accounts to:

• Comply with SBP regulations

• Address fraud or misuse

• Mitigate financial or security risks

• Enforce these Terms

Termination does not release users from outstanding obligations.

15. Limitation of Liability

Enzer is not liable for:

• Merchant-related disputes

• Service interruptions beyond reasonable control

• Indirect, incidental, or consequential losses

Use of the platform is at the user’s own risk.

16. Amendments

Enzer may amend these Terms at any time to remain compliant with regulatory, legal, or operational requirements. Updated Terms will be posted on the platform, and continued use constitutes acceptance.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of the Islamic Republic of Pakistan.
All disputes shall be subject to the jurisdiction of Pakistani courts.

18. Contact Information

For support or inquiries:

Email: contact@enzer.io
Website: www.enzer.io

Terms & Conditions